Welcome to Velvet Aura. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully.
1. General
- Velvet Aura (“we”, “us”, “our”) is a fashion and lifestyle brand operating in India and UAE.
- By using our services, you agree to comply with all local laws.
2. Products & Pricing
- All products listed are described as accurately as possible.
- Prices may vary depending on region (INR/AED).
- Velvet Aura reserves the right to update prices, offers, and product availability at any time.
3. Orders & Payments
- Accepted payment methods:
- India: COD, UPI, Debit/Credit Cards, Bank Transfer, Razorpay.
- UAE: COD, Bank Transfer, Visa/Mastercard, Online Gateway.
- Orders may be cancelled by Velvet Aura due to product unavailability, payment issues, or suspicious transactions.
4. Shipping
- Shipping timelines vary by location.
- Delays due to customs, courier issues, or external factors are not the responsibility of Velvet Aura.
5. Returns & Refunds
- Returns are accepted only as per our Return & Refund Policy.
- Refunds may take 5–10 business days depending on payment mode.
6. Intellectual Property
- All images, designs, logos, and content belong to Velvet Aura.
- Unauthorized use is strictly prohibited.
7. Customer Obligations
- Provide accurate shipping and contact details.
- Do not misuse our platform.
8. Limitation of Liability
- Velvet Aura is not responsible for any indirect, incidental, or consequential damages arising from product use.
9. Contact
For any concerns:
📩 Email: shirnsayed@gmail.com
📞 India: 9689087131
📞 UAE: 971508642441